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🌿 Safe & Responsible Play

Responsible Gaming at 99tk – Because Your Wellbeing Comes First

At 99tk, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every Bangladeshi player the tools, knowledge, and support they need to stay in control at every step of their 99tk journey.

✅ 21+ Strictly Enforced
🔒 Deposit Limit Controls
⏸️ Self-Exclusion Available
💬 24/7 Support
21+
Minimum Age Requirement — Strictly Enforced 99tk is an adults-only platform. All players must be 21 years of age or older to register and play.
Identity verification is required for all accounts. Underage gambling is illegal and will not be tolerated.

Our Commitment to Responsible Gaming

99tk has built responsible gaming into the core of its platform — not as an afterthought, but as a fundamental part of how we operate. Here is what that commitment looks like in practice for players across Bangladesh.

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Player Protection Framework
Every 99tk account is protected by a multi-layered responsible gaming framework that monitors play patterns, enforces limits, and flags accounts showing signs of at-risk behaviour. Our team reviews flagged accounts proactively — you do not need to wait until things become serious before we reach out.
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Deposit Limit Controls
Set a daily, weekly, or monthly deposit cap on your 99tk account at any time. Once your chosen limit is reached, no further deposits can be made for that period — regardless of which payment method you use, whether bKash, Nagad, Rocket, Upay, or bank transfer. Limits take effect immediately when set to a lower amount.
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Session Time Reminders
Lose track of time at the tables? 99tk's session time reminder feature sends you an on-screen notification after a pre-set duration — for example, every 30, 60, or 120 minutes. This gentle nudge encourages you to take a break, step back, and reassess whether continued play is the right choice at that moment.
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Age Verification & KYC
All new 99tk accounts undergo mandatory identity and age verification before withdrawals are permitted. We require a government-issued National ID or passport, and all documents are reviewed by our verification team. This process protects younger users from accessing gambling services and protects adult players from identity fraud.
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Self-Exclusion Programme
If you feel that gambling is no longer fun and is beginning to cause you harm, 99tk's self-exclusion programme allows you to block access to your account for a defined period — from 30 days up to five years, or permanently. During a self-exclusion period, your account cannot be reactivated and all marketing communications will be suspended immediately.
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Reality Check & Loss Limits
In addition to deposit limits, 99tk allows you to set a maximum loss limit per session or per day. When your net losses reach your chosen threshold, the platform will notify you and, if you wish, automatically end your session. The reality check feature displays your net win/loss position in real time so you always know exactly where you stand financially.

Responsible Gaming Tools — How to Use Them

Every tool described below is accessible through your 99tk account settings panel. Contact our support team at [email protected] if you need assistance activating any of these features.

Instant Effect
🔽 Deposit Limits
Navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose your limit period (daily, weekly, or monthly) and enter your maximum deposit amount in Bangladeshi Taka (৳). A lower limit takes effect immediately. A higher limit requires a 72-hour cooling-off period before it activates — this delay exists to protect you from impulsive decisions.
How to activate: Account Settings → Responsible Gaming → Deposit Limits
Instant Effect
📉 Loss Limits
Set a maximum amount in BDT that you are willing to lose within a given period. Once your net losses hit the threshold, the platform will pause your session and display a responsible gaming notice. You can choose to close your session at this point or continue after acknowledging the notice. Loss limits can be set on a daily, weekly, or monthly basis.
How to activate: Account Settings → Responsible Gaming → Loss Limits
Configurable
⏰ Session Time Limits
Set a maximum session duration after which 99tk will display a full-screen reality check prompt. You can opt to continue playing by dismissing the prompt, or end your session. The reality check will display your total wagered amount, net win or loss figure, and the total time spent playing during that session — all in real time.
How to activate: Account Settings → Responsible Gaming → Session Time
Cooling-Off Period
🌙 Take a Break
Need a short pause without committing to full self-exclusion? 99tk's "Take a Break" feature lets you temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During this period your account is locked and you will not receive any promotional emails or bonus offers. The break period cannot be shortened once activated.
How to activate: Account Settings → Responsible Gaming → Take a Break
Serious Step
🚫 Self-Exclusion
Self-exclusion is a formal commitment to stop gambling on 99tk for an extended period. You may choose a period of 30 days, 3 months, 6 months, 1 year, 3 years, 5 years, or a permanent exclusion. Once activated, your account is immediately locked and cannot be reopened during the exclusion period under any circumstances. All pending withdrawals will still be processed to your registered payment method.
How to activate: Account Settings → Responsible Gaming → Self-Exclusion OR email [email protected]
Always On
💬 24/7 Support Access
Our customer support team is available around the clock, every day of the year, including during Eid, Pohela Boishakh, and national holidays. If you feel that your gambling is becoming a problem — or if you are concerned about someone else — reach out to us directly. Our trained support agents can activate responsible gaming tools on your behalf immediately, without judgement.
How to reach us: [email protected] — available 24/7, 365 days a year

⚠️ Important Note on Cooling-Off Periods: When you request to increase a deposit limit or wager limit, a mandatory 72-hour waiting period applies before the new higher limit takes effect. This cooling-off period is a deliberate protection mechanism. Requests to decrease any limit, or to activate any form of exclusion or break, take effect immediately with no delay.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to spot in yourself. The following signs may indicate that gambling has moved from entertainment to a concern that deserves attention.

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Chasing Losses Placing larger or more frequent bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
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Losing Track of Time Regularly spending more time gambling than you intended, or discovering that hours have passed without realising it.
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Hiding Your Gambling Feeling the need to conceal your gambling activity from family members, friends, or colleagues, or lying about how much time or money you spend gambling.
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Gambling to Escape Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other negative emotions, rather than as a recreational activity.
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Financial Strain Borrowing money to fund gambling, struggling to meet everyday financial obligations (rent, groceries, bills) because of gambling expenditure, or depleting savings unexpectedly.
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Irritability When Not Playing Feeling restless, irritable, or anxious when you try to cut down on gambling or go without it for a period of time — a sign of psychological dependence.
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Inability to Stop Making repeated unsuccessful attempts to reduce or stop gambling, despite wanting to, or despite experiencing negative consequences from it.
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Neglecting Responsibilities Missing work, studies, family commitments, or social obligations because of time spent gambling, or prioritising gambling over important personal responsibilities.

🚨 If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to activate our self-exclusion tool immediately and reach out to our support team at [email protected]. Our agents are trained to listen without judgement and to connect you with the right resources. Taking action early makes recovery significantly more effective.

Quick Self-Assessment Questionnaire

Answer the following questions honestly. If you answer "Yes" to two or more, we recommend speaking with our support team or activating a responsible gaming tool on your account today.

Q1 Have you ever spent more money gambling than you originally planned to in a single session?
Q2 Have you ever borrowed money — from a friend, family member, or financial service — specifically to fund gambling?
Q3 Have you felt the urge to bet increasingly larger amounts of money in order to feel the same level of excitement?
Q4 Have you ever tried to cut back on gambling and found it difficult or impossible to do so?
Q5 Has gambling ever caused significant arguments, tension, or concern within your family or close relationships?
Q6 Have you ever felt guilty, ashamed, or anxious about your gambling activity after the fact?
Q7 Have you ever missed an important commitment — work, family event, deadline — because you were gambling or thinking about gambling?
Q8 Do you find yourself thinking about gambling frequently when you are not actively playing — planning your next session, replaying past bets, or calculating odds in your head?

📌 Remember: This self-assessment is a private reflection tool, not a clinical diagnosis. If your answers concern you, the most important step is to talk to someone. Contact our support team at [email protected] — or speak with a trusted friend, family member, or healthcare professional in Bangladesh.

Need Help? We Are Here for You — Always

If gambling is causing you distress, financial difficulty, or harm to your relationships, please reach out. Our responsible gaming support team at 99tk is available 24 hours a day, 7 days a week, 365 days a year — including all Bangladeshi public holidays. You will never be judged for asking for help. Taking that first step is a sign of strength, not weakness.

📧 [email protected]
🕐 Available 24/7, 365 days
🌏 Bangladesh Standard Time (UTC+6)
⚡ Response within 5 working hours

💡 When contacting support for responsible gaming assistance, use the subject line "Responsible Gaming Request" in your email. This routes your message directly to our specialist team, bypassing the general support queue and ensuring the fastest possible response. You can request deposit limits, loss limits, session time limits, a cooling-off break, or full self-exclusion — all via a single email.

Additional Guidance for Players and Families

Responsible gaming is not just about individual players — it involves families and communities too. Here is some practical guidance for different situations.

For Players
🎯 Setting Healthy Gambling Habits
  • Always set a budget before you start playing and treat it as an entertainment expense — money you are comfortable losing entirely.
  • Never chase losses. A losing streak is part of gambling; chasing it nearly always makes things worse.
  • Take regular breaks. Step away every hour, even if only for five minutes.
  • Do not gamble under the influence of alcohol, medication, or extreme emotional stress.
  • Balance gambling with other leisure activities — sports, family time, hobbies, and social events.
  • Use 99tk's deposit and session limit tools proactively, before problems arise rather than after.
For Families
👨‍👩‍👦 Supporting a Loved One
  • If you are concerned about a family member's gambling, approach the conversation with empathy rather than accusation — problem gambling is a recognised behavioural condition, not a moral failing.
  • Encourage your loved one to use 99tk's self-exclusion tools or to contact our support team directly.
  • Consider contacting 99tk's support team on behalf of a family member — we can discuss the options available to help without sharing confidential account information.
  • Protect shared finances where possible by managing access to joint accounts and limiting available cash if you believe gambling is causing financial harm.
  • Seek professional counselling support for both the affected individual and the wider family if the situation has reached a serious level.

Play Responsibly. Enjoy the Game.

99tk is here to provide a safe, fair, and enjoyable gambling experience for adults across Bangladesh. Explore our games, manage your limits, and always play within your means.

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